ServiceChannel2609.2 - Google Play

version 2609.2

No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned!

version 2609.1

FIXED
- Occasionally, after you approved a proposal, the system generated multiple work orders instead of a single work order. Approving a proposal now creates only one work order, as intended, preventing duplicate work order creation.

version 2607.2

FIXED
- There was an issue affecting the Decision Tree workflow with overrides. As a result, work orders submitted through the Decision Tree path were assigned either a wrong trade or a wrong provider. Overrides are now triggered correctly per issue list and dashboard settings.
- Decision Tree answers captured during the work order creation via the mobile app didn’t appear in the MS Excel work orders report in Service Automation. Decision Tree data is now properly populated in the report.

version 2605.1

version 2604.2

NEW
- Previously, the On Hold, Repaired, and Damaged fields displayed a default value of 0, which could cause confusion during updates. These fields are now empty by default.
FIXED
- In Locations, after selecting a location and clicking Create WO, you were required to select the location again. We've removed the redundant second location selection.
- When you tried to open PDF files attached to WOs, the files wouldn't open on your device. PDF attachments now open correctly on supported devices.

version 2603.2

FIXED
- This app version ensures that editing asset attributes in the mobile app is possible only for those users who have the corresponding permission set up in Asset Manager (Service Automation).

version 2603.1

FIXED
- In some cases, the Clear All button was either grayed out or did not clear the selected filters. The Clear All button now works correctly and consistently clears all selected filters.
- When you created a WO through Site Planning and selected an asset during the creation process, the asset was not added to the resulting WO. This caused incomplete WOs and required manual correction afterward. Now, the asset will be added to the WO created via Site Planning, as expected.

version 2602.2

FIXED
- We've resolved a visibility issue in Site Planning related to user permissions. Previously, those who didn't have the Site Auditor role were still able to see the Site Planning module. This exposed functionality that should have been restricted and could lead to confusion or unauthorized access attempts. We corrected the permission logic.

version 2512.2

NEW
- During work order creation with interactive troubleshooting, you can now select date and time for the corresponding questions.
FIXED
- When you created a new asset by scanning an asset tag, the scanned tag data did not prepopulate on the created asset, requiring manual entry. The scanned tag data now prepopulates automatically during asset creation.

version 2511.2

NEW
- The SC Mobile app icon has been refreshed. The application icon now reflects the updated branding for a more modern and consistent look.
- We’ve introduced a new functionality that makes it easier to navigate to store locations directly from the SC Mobile app. You can now quickly access directions to a store from the Work Order details, Location details and Map View. To do that, select the location pin and choose your preferred navigation app from the Selection pop-up.